Privacy Policy

Clerk (“we”, “us”) provides a WhatsApp sales assistant for merchants. Clerk is built and operated by Corsa in Takoradi, Ghana. This policy explains what information we collect when you use Clerk and how we use it.

Account data: business name, email, and credentials you provide when you sign up.

WhatsApp data: messages, customer phone numbers, and conversation metadata processed so Clerk can reply on your behalf and show your inbox in the dashboard. When you disconnect WhatsApp or delete your account, this access ends.

Commerce data: products, prices, stock, orders, and payment configuration you add to Clerk.

Checkout data: when a customer pays through a Clerk payment link, we collect their email address (to deliver the receipt) and the payment outcome. Card and mobile-money details go directly to the payment provider and never reach Clerk.

Alert data:if you enable notifications, your device’s push subscription, so we can alert you when an order or question needs you.

Personal numbers: phone numbers you mark (family, friends) so Clerk never auto-replies to them.

Host-platform accounts: if your shop was provisioned by a platform you sell through (such as Smart Maya), that platform provides your account and catalogue data.

Usage data: logs, device/browser type, and diagnostics needed to operate and improve the service.

We use your information to:

• Operate Clerk and respond to customer messages on your WhatsApp number, including through automated systems that draft replies from your catalogue
• Capture orders and show them in your dashboard
• Alert you when an order or a customer question needs you
• Process payments you configure (via third-party providers such as Paystack)
• Provide support and send service-related notices
• Improve reliability, security, and product quality

We do not sell your personal data or your customers’ data to advertisers.

We share data only with subprocessors needed to run Clerk (for example hosting, database, messaging infrastructure, payment processors, and AI services that help draft replies to customer messages) under contracts that require appropriate safeguards. We may disclose information if required by law or to protect rights, safety, and security.

We keep account and conversation data while your account is active and for a reasonable period afterward for backups, disputes, and legal compliance. You may request deletion by contacting us.

We use industry-standard measures including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; please use a strong password and protect your dashboard access.

Depending on where you live, you may have rights to access, correct, delete, or export your data, or to object to certain processing. Contact us at gideonad.codez@gmail.com and we will respond within a reasonable time.

We may update this policy from time to time. We will post the revised version on this page and update the “Last updated” date above.